Privacy policy
VerdantLearn Ltd customer privacy notice
Contact details
| Post | 31 Delhi Street, BELFAST, BT7 3AJ, GB |
| Telephone | +447513821953 |
| lucy.tallents@verdantlearn.com |
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Account information
- Information relating to loyalty programmes
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Records of meetings and decisions
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Location data
- Recorded images, such as photos or videos
- Call recordings
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Records of consent, where appropriate
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Legitimate interest:
- By collecting information on people’s location, we endeavour to make our services affordable to all
- By collecting information on people’s experiences studying or working with us, we can more accurately explain to potential new customers and clients what benefits they might accrue from studying or working with us
- By collecting information on people’s location, we endeavour to make our services affordable to all
Where we get personal information from
People directly
How long we keep information
We keep your personal information for up to three years. This retention policy is based on the following:
- Many conservation professionals and students remain in their role for several years, particularly if it is a research position
- It can take years to develop a high level of competency in the skills that we teach, and we aim to offer series of courses that progressively develop your skills
- We go through phases of intensive teaching and phases of developing new courses, and if we were to retain your information for a shorter period of time, you may not benefit from our next course-development phase
Your data protection rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal data
- Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
- Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances
- Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances
- Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances
- Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: +44303 123 1113
Last updated
July 25, 2024